Virtual Cinema FAQ

Accessing Events

What happens once I’ve purchased a ticket? How long will I have access to the films for?
Once you purchase a ticket you will receive a link to watch the film via email. Once you click the link to watch the film, you will have 48 hours to watch.

When will I have access to my virtual event or live stream?
You will receive a Virtual Access email to the email address used to purchase your ticket. If the virtual event is already available for viewing, you will be presented with a link on the order confirmation screen immediately after purchase to start watching. When the virtual event begins at a scheduled date and time, you will receive the Virtual Access email one hour before the virtual event.

Who can watch these films?
NYICFF Virtual Cinema is available for residents of North America. Each program includes an age recommendation.

I can’t find my Virtual Access email, what do I do?
Be sure to check spam and junk folders. Search your mailbox using the name of the organization that you purchased from, or the email address donotreply@mail.goelevent.com

I can’t find the virtual event access email?
You can access the virtual event from your Elevent Account on the Order History page. Click HERE for direct access. If not logged in, you will need to login first. You will see a view button displayed with the order details. as well as the voucher code for the event.

I don’t see the view button on my order history page, what do I do?
The view button will appear at the scheduled date and time for the virtual event. If you believe the virtual event should be available for viewing and is not, please contact NYICFF directly using the contact form

Viewing Events

What are the system requirements?
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

Do I need to download an app to watch?
No, you do not need to download and install and app to watch.

What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. Elevent recommends using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. Elevent recommends using the latest version of your browser.

Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.

Can I Chromecast content?
You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.

Can I AirPlay to my AppleTV?
You can AirPlay from most browsers if you have Apple TV by selecting the cast button on the bottom right-hand side of the player.

What happens if I forget my password?
Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

Why does video playback stall or not play smoothly?
Elevent uses adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is weak or inconsistent, you may experience problems during playback. If you’re on wifi, try moving closer to your router.


Answers provided by Elevent

Other

How does purchasing NYICFF Kid Flicks help support my local theater?
Just like when buying a ticket at the door, your local theater gets a cut of the revenue for every purchase. In this case, your local theater gets 50%!

Where can I learn more about what’s available to watch with my family?
Each week we’re posting our recommendations for short films, feature films, and filmmaking activities for all ages. You can find them in our email newsletter, on Facebook, Twitter, and Instagram, and on our new blog!

Where can I learn more about the New York International Children’s Film Festival?
Visit the Festival’s website: nyicff.org